Participants will be able to work more effectively and respectfully within a multicultural workplace providing affirmative and equitable service to all clients - both internal and external.
Cross-cultural Awareness & CommunicationRationale for, benefits, challenges, and impact of multiculturalism in the workplace
Canada's changing multicultural demographics
The 'Canadian way' - what are our values?
Culture: adapt or retain - where cultures clash
How we 'work' in Canada - the 'unwritten rules'
How other cultures 'work' - different expectations and assumptions
Strategies to successfully work with different cultural workstyles
Causes of cross-cultural communication breakdown
Your communication 'style'
Cultural differences in communication styles
'Reading' someone from another culture: how cultural behaviours can be misinterpreted
Giving feedback in a culturally sensitive way
Cross-cultural communication do's and taboos
The Canadian workplace is becoming increasingly more diverse and this brings new challenges to which all
Employees have the challenge of working in new ways with other employees, of being part of an effective
team where the members are unlike each other in race, culture, language, or customs.
Managers need to create an inclusive environment in which all employees understand, value, and respect
each others' differences.
Cross-cultural Awareness and Communication is a training workshop designed for employees who work within a multicultural environment or provide service
to a multicultural clientele - whether internal or external.
Follow these links to descriptions of other courses: